Three techniques to help you get more done I’ve been full of winter cold the last few weeks and as a result have had to plan my workload a little differently to ensure critical things get done even though I’m not functioning at my […]

Improving employee performance and customer satisfaction by focusing on strengths When I first finished my degree I did a series of temp jobs. A lot of these were very short-term receptionist-type roles where I answered the phone and dealt with customer queries. Despite having […]

How do you choose the right person for your business when both candidates are perfect? I want to share with you the experiences of Ian, a small business owner I know who was looking to recruit his first member of staff. As you might […]

The key principles to make sure people development actually happens in your business One of the challenges raised in my recent customer survey was how to make sure people development actually happens. It is something I can relate to – I always mean to […]