The Problem The company was rapidly expanding, requiring a significant number of new gas engineers. The pool of referrals was ever-shrinking and they were keen to attract gas engineers who may not already have been working with one of their competitors, e.g. independents. To […]

The Problem No sooner would someone start in the job than, within the first few weeks, they would leave. This was the situation my customer was dealing with, spending over £1,000 on recruitment with an agency and spending the same again on training and […]

The Problem Following a terrible year of bad publicity and exposure on Watchdog as one of the worst companies for customer service, this company decided to make some serious changes to improve the customer service of their advisors in their call centres. In a […]

  Recently, I worked with my colleague, Robin Hills from EI4 Change, to help a manufacturing company recruit an IT director. Given that this organisation doesn’t currently have an IT department to direct, the new recruit would need to be hands-on, able to roll […]