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Secrets of a Brighter Workplace


Tips on how to understand, recruit and keep the best people for your business



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lowering benchmark

The 5 risks you face if you lower the benchmark for shortlisted candidates

Want more bums on seats?

One of my customers had a problem. Their graduate recruitment process wasn’t delivering enough candidates to fill the vacancies they had available. They knew the standards candidates were required to meet. They knew the number of vacancies they needed to fill. But not enough […]

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How to work out the best way to shortlist candidates

What are killer questions?

“What are killer questions and what else can I do to shortlist candidates effectively?” A customer who’s looking to improve their recruitment process asked me this question recently and I thought I’d share my answer with you. Effective shortlisting means sifting out unsuitable job […]

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poor management skills

How to spot and tackle a line manager with poor management skills

Rooting out the problem

We have, I’m sure, all experienced, at some point in our careers, what it’s like to work for a bad manager. Perhaps they were a bully or perhaps they were just really ineffectual. Either way, they had a huge impact on how we felt […]

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How to ensure work you’ve delegated is done to your standard

Sharing the recipe

Why is it work you’ve delegated never seems to get done in the way you want it done? Even the simplest task, that you could do in your sleep, is fluffed in some way: a deadline missed, a customer ignored, a team meeting mishandled? […]

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delegate work
negativity at work

Managing an employee whose negativity at work is infecting everyone else

Misery loves company

Do you have a member of your team who casts a pall of gloom over the whole office? Who moans, loudly and at length, about anything and everything? Who thinks customers are there to make his life a misery? Who likes to tell all […]

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What to do when people aren’t taking ownership at work

Tackling the jobsworths

Frustrated by employees who aren’t taking ownership of or responsibility for the work they do? Those who go home early, leaving a task incomplete? Who seem oblivious to the impact their dismissive manner has on customers? Who don’t seem bothered by the litany of […]

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taking ownership
longer serving employees

How to re-engage your longer-serving employees

Putting the sparkle back

Picture the scene: you introduce a new initiative to your employees, one that will, you hope, drive customer sales or improve customer satisfaction or speed up an internal process. Most of your team are excited by this new approach and eagerly sign up for […]

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Work Brighter blogs to tackle your biggest HR issues in 2017

What’s in store? 

There’s a great deal of uncertainty about what 2017 has in store. After the turbulent and head-scratching year that was 2016, it’s only the foolhardy who feel confident predicting what the next 12 months will bring. That turbulence and uncertainty makes HR an even […]

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HR issues 2017
new years quiz

How would you tackle these HR dilemmas in my New Year’s quiz?

Your starter for ten

The life of an HR manager is not an easy one. Not a day goes by without some sort of people-based dilemma needing your response. From the crying interviewee to the disappointing manager. From the new employee who’s not pulling their weight to the […]

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A Christmas countdown: my top 10 blogs of 2016

Wishing you a very merry Christmas!

As traditional as fairy lights and mince pies, the Christmas countdown of the year’s highlights is a staple of TV and radio schedules. So, for your delight and delectation, I thought I’d do one of my own. I’ve published 26 blogs this year, covering […]

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